Privacy Policy – Terms & Conditions – Return Policy

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Privacy Policy

Fields Associates Limited is a registered data controller under the Data Protection Act 2018 No. Z2527464.

Fields Associates Limited is dedicated to protecting your privacy and will use the information that we collect about you lawfully and in accordance with the Data Protection Act 2018.

We collect information about you for two reasons: to process your order and provide you with the service that you have purchased, and to provide you with the best possible service.

Representatives of Fields Associates Limited will only contact your business in relation to the services that have been purchased or in order to discuss related services which we believe may be of interest to your business. You will be under no obligation to proceed with any service that we may suggest and will inform you of any referral fee that we may receive if relevant.

We will not pass your email address or any other contact details on to unrelated third parties unless you have indicated that you are happy for us to do so and keep you informed of offers from other companies.

The information that we collect from your business will be used solely in order to fulfil your order and will not be passed on to any third parties. Any correspondence that we may send to you will relate solely to the fulfilment of the service that you have purchased or the improvement of it.

We will retain copies of electronic correspondence that is exchanged between us only. We will not retain any copies of hard documents or correspondence all of which will be shredded and disposed of securely via a certificated secure waste disposal process. You should ensure that your business retains a copy of any document that you send us in case it is required in the future.

In order to process an order, Fields Associates Limited will be required to collect the following information:

  • Your business’s name;
  • Your business’s address;
  • Your business’s phone number;
  • Your business’s email address; and
  • Your business’s credit/debit card details.*

*All transactions are handled by Worldpay Limited and Fields Associates Limited will never retain any information past the point of sale.

Fields Associates Limited is dedicated to ensuring that all of the information that we hold in relation to our customers is accurate and up to date. You can check any of the information that we hold about your business by emailing us and, should you find any inaccuracies, we will delete or correct it promptly.

We will obtain your consent beforehand should we wish to transfer your information outside of the EEA (European Economic Area).

When you visit or interact with our site, we may use ‘cookies’ in order to store information to provide you with a faster, safer and better experience as well as for advertising purposes. Cookies can be disabled or removed by tools that are available in most commercial browsers.

Should you have any questions about our privacy policy or how we use cookies, please email us at support@fieldsassociates.com.

Cookies

What are cookies?

Like the vast majority of websites, we use small data files that are placed onto your devices (computer, tablet, mobile phone etc.) which allow us to record specific types of information whenever you visit and interact with our website.

These files are used in order to help you better navigate through the pages of our website, to remember your individual preferences, to track information about your visits and, ultimately, in order to improve your overall experience. Additionally, these files can be used in order to ensure that the adverts that you see online are more likely to be of interest to you.

You are, in accordance with EU Cookie Law, required to provide us with permission to use cookies before we may place them on your device. Please note that, if you do not provide us with these permissions, certain parts of our website may not function correctly.

Persistent Cookies

These cookies will remain present on a device for a length of time specified within the cookie itself. These cookies remember a user’s individual preferences and restore them when the user revisits the relevant website.

Session Cookies

Also known as persistent cookies, these files allow websites to recall which pages you have visited and what information you may have entered in order to ensure that you do not need to enter it again and that you may move from page to page as quickly as possible.

Sessions cookies are entirely temporary and are removed from devices as soon as a browsing sessions ends.

Essential Cookies

These cookies are essential as they keep our website functional and enable us to provide clients with the services that they have purchased from us. As these cookies are essential to the functionality of our website, we are not required to collect your consent to place them on your device and, by using our website, you consent to these files being placed on your device/s.

These cookies are used to ensure that our site is functional and that we may provide clients with the services that they have purchased only. These cookies provide no information to any third parties, do not track behaviour and are not used to serve adverts or any other content on users of our site. Performance Cookies

Performance cookies collect anonymous information on how people use our website which we, in turn, use in order to improve our website and services. Examples of this may include which pages of our site are visited the most frequently or to test different versions of our site. All of the information that is collected through these cookies is entirely anonymous and cannot be used in order to identify individual visitors.

In particular, Fields Associates Limited uses cookies supplied to us by Google that are designed to enable us to utilise its Analytics tool. These are as follows:

  • __utma
  • __utmt
  • __utmb
  • __utmc
  • __utmz
  • __utmv

Each of these cookies collects information about how visitors use our site. We use this information in order to compile reports and help us make improvements to our site. The cookies listed above collect information in an anonymous form; including the number of visitors to the site, where visitors have come to the site from and the pages they visited. Please click here to view Google Analytics Privacy Policy and here to learn how to opt out of Google Analytics.

Advertising Cookies

Fields Associates Limited uses remarketing cookies provided by Google AdWords and Google subsidiary Doubleclick in order to trigger adverts concerning products and/or services which are likely to be of interest to you on numerous websites. These cookies are placed on your machine when you visit our website and neither identify you nor provide any individual or website access to your device/s. Should you wish to do so, you may opt out of Google’s and its subsidiaries’ remarketing cookies here.

Fields Associates uses the following cookies in order to trigger adverts offering goods/services that may be of interest to you:

  • NID
  • PREF
  • SID

Terms & Conditions

  1. General Information
    1. In these terms and conditions, references to “Fields Data Recovery” relates to Fields Data Recovery a trading title of Fields Associates Ltd. The term “Client” or “Customer” relates to any person, firm, company, or any other party that sends media to Fields Data Recovery for diagnostics or data recovery.
    2. The word “Full” or phrase “Full Recovery”, when used in relation to the process of data recovery or the amount of data recovered relates solely to the amount of data that has been able to be recovered from the media and not to the amount of data originally contained on the media.
    3. As part of its diagnostic process, Fields Data Recovery agrees to use its best commercial knowledge and expertise to determine the probability of and, where possible, the volume of recoverable data from the client’s media.
    4. As part of its recovery process, Fields Data Recovery will endeavour to retrieve or replicate the maximum amount of data from the client’s media.
    5. Fields Data Recovery’s days of business are defined as Monday to Friday, excluding any public holiday. Business hours are defined as 9.00AM to 5.30PM. Data Recovery services may be provided outside of these hours. Any diagnostic and/or recovery services provided outside of these hours shall be carried out at an agreed rate on a case-by-case basis.
    6. Fields Data Recovery will use all reasonable endeavours to achieve reasonable response times. However, unless otherwise agreed, failure to achieve any response times is not a contractual obligation.
  2. Estimates, Quotations and Payments
    1. All Fixed Price Quotations offered by Fields Data Recovery are valid for a period of seven days, unless otherwise agreed. After this period the quotation may alter without notification.
    2. All prices quoted by representatives of Fields Data Recovery are exclusive of VAT (currently 20% of the total amount payable).
    3. Acceptance of a quotation may be given in writing, verbally in person or via telephone, facsimile or electronic mail. Fields Data Recovery reserves the right not to commence any recovery work until approval is given.
    4. In the event that the client decides not to proceed with the recovery of data, after approval has been given, Fields Data Recovery reserves the right to charge the client for any work and / or parts used to date. This charge is at the discretion of Fields Data Recovery and may be equal to, but not exceed, the total approved amount for the recovery process.
    5. The client understands that payment is due in full upon completion of the data recovery process and prior to the release of data and/or original media (whether shipped, picked up or downloaded), unless otherwise agreed. Payment can be made via Credit/Debit card (VISA, MasterCard, American Express, Switch, Maestro, Electron etc), company or personal cheque or bank transfers. On occasions Fields Data Recovery may reserve the right to demand that any payment be cleared in full before the data is released to the client.
    6. Fields Data Recovery reserves the right to charge interest and/or administration fees for any payments outstanding after the specified due date. The current interest rate charged by Fields Data Recovery is 1.5% for each month the payment is outstanding. The current rates charged for administration are as follows: late payment; £75 for each calendar month outstanding, £10 for each telephone communication regarding any outstanding balance, £30 for each letter issued regarding any outstanding balance and £10 for a copy of the original invoice. All amounts listed exclude VAT.
  3. Confidentiality
    1. As part of its confidentiality policy, Fields Data Recovery agrees not to disclose any/all information or data files supplied with, stored on, or recovered from client equipment except to employees or agents of Fields Data Recovery subject to confidentiality agreements or as required by law, without the consent of the client.
    2. Fields Data Recovery agrees to only use authorised data recovery engineers, and that all media supplied to Fields Data Recovery will be stored in a secure manner at one of its premises. The client understands that the location of storage may not be the same as the location to which the media was originally shipped.
    3. All data recovered from a client’s media is stored on offline storage devices in accordance with the Data Protection Act 2018.
  4. Diagnostics and Recovery Processes
    1. All diagnostic reports are provided to the client via telephone or electronic mail, unless otherwise agreed by a representative of Fields Data Recovery.
    2. Due to the nature of data recovery, our technicians may be required to carry out physical work on the media/data/equipment made available to Fields Data Recovery. Therefore, the client acknowledges that
      1. the media/data/equipment is already damaged,
      2. data recovery efforts may result in further damage to the media/data/equipment
      3. the media/data/equipment warranties may become void, and
      4. Fields Data Recovery is not responsible for this or any other type of damage.
    3. The client is aware that on occasions, Fields Data Recovery may be required to use additional media to continue with the diagnostic phase and/or carry out its recovery efforts. Examples of this include, but are not limited to, spare parts for disk drives and specific adaptors or connectors. Fields Data Recovery reserves the right to charge the client for such additional media at an agreed cost.
    4. On rare occasions, Fields Data Recovery may require the client to cover some of the cost of attempting the recovery. This request will only apply when the recovery is complex or when severe damage has occurred and only as a no-obligation, fixed price quotation, and is not offered as part of Fields Data Recovery’s “no recovery, no fee” service. Please note that this charge as with all charges made by Fields Data Recovery are not obligatory and the client may refuse this, and any other charge, and request the return of their media.
    5. Fields Data Recovery agrees that any payment for a recovery will only be processed in the event that data is successfully recovered from the client’s media. The client understands that due to the complex nature of data recovery, it is not always possible to recover all the information from the client’s media. Fields Data Recovery makes no provisions for the completeness, relevance or importance of the data recovered for the client unless otherwise agreed in writing by Fields Data Recovery and the client.
    6. Fields Data Recovery reserves the right to send or redirect any equipment or media received at any of our premises to the most suitable location for data recovery. This includes making use of affiliate or parent company laboratory facilities. In these instances, Fields Data Recovery will use a courier for the transport of the media or equipment. The client agrees that a) Fields Data Recovery will assume the costs of this transportation and b) Fields Data Recovery are not responsible for any damage or loss to any items transported as part of the overall aim to recover the client’s lost data.
  5. Performance, Delivery & Carriage
    1. Fields Data Recovery agrees to return all recovered data on suitable media. Examples of this include, but are not limited to a USB pen drive, an external replacement hard drive or an FTP download (up to 250GB in size). As part of its standard data recovery service Fields Data Recovery currently returns a maximum of 230GB of data on a USB pen drive. Fields Data Recovery reserves the right to refuse to return or charge the client an agreed amount for returning data on these forms of media when the recovered data exceeds these limits. The client must pay an agreed amount for any replacement media and this amount is in addition to the costs agreed for the data recovery service unless otherwise agreed in writing by a representative of Fields Data Recovery.
    2. All data recovered by Fields Data Recovery is returned to the client via a next day traceable service. Examples of this include, but not are limited to, DHL, UPS, TNT or Fedex. However, other arrangements for the return of client’s data may be arranged. On occasions Fields Data Recovery reserves the right to charge the client for the postal service provided and any associated administration fees. This charge is in addition to the charge agreed for the data recovery process.
    3. Fields Data Recovery holds no responsibility for delays caused as a result of the postal network. In these circumstances no compensation will be given for loss of profits, inconvenience etc., unless previously agreed by Fields Data Recovery.
    4. The client agrees to inspect or to procure to inspect the goods delivered at the earliest opportunity after delivery or attempted delivery and in any event within five calendar days of delivery or attempted delivery. Any claims for shortfall in delivery of goods, or claims that the goods do not comply with the order agreed with Fields Data Recovery, must be notified in writing within seven calendar days of delivery. Claims made outside of this time period may only be resolved at the discretion of Fields Data Recovery.
    5. Fields Data Recovery will retain a copy of your recovered data for a period of seven days from the date of dispatch. During this period Fields Data Recovery will answer any queries concerning the recovered data and, if required, provide further copies. On occasions, with the client’s consent, Fields Data Recovery may retain a copy of your recovered data and/or digital image beyond this point. In circumstances such as these, Fields Data Recovery reserves the right to charge a fee for duplicate copies of data, data storage, management and security.
    6. The client and Fields Data Recovery agree that the sole and exclusive remedy for any unsatisfactory work shall be at Fields Data Recovery’s discretion. Fields Data Recovery reserves the right to either (a) try additional attempts by Fields Data Recovery’s engineer to remedy any unsatisfactory work, or (b) to refund the amount paid by the client in full or part.
    7. All media sent to Fields Data Recovery for data recovery may be retained within one of its international offices for a period of up to fourteen days after completion of the data recovery service. As per our ‘Return Drive Policy’ you may request the return of your media within 28 days of us receiving your drive. The client understands that the delivery timeframes provided are calculated from the date of recovery plus fourteen days. Please see our Return Drive Policy for full details.
    8. The client understands that all media which is returned via our free return service is provided by standard postal service and this service is non-traceable, Fields Data Recovery holds no responsibility for any media lost or damaged within the postal network. The client understands that this is a 21 day service, calculated as indicated in 5.7. Our Return Drive Policy can be viewed here: www.fields-datarecovery. co.uk/returnDrives/fdruk_return_drive_policy.pdf
    9. The client understands that Fields Data Recovery does not offer any guarantees or warranties of any kind and that the extent of any Fields Data Recovery’s liability to the client is strictly limited to the fees you pay Fields Data Recovery for its data recovery service.
  6. Data Integrity
    1. The client accepts that Fields Data Recovery will not examine the contents of any file contained on the media supplied to them.
    2. Fields Data Recovery gives an integrity percentage of any data recovered. This is an estimate only and is derived using specialist software that performs a file signature verification process. This is where the recovered files signatures are matched against their extension. This process does not guarantee the level of integrity and may vary depending on various factors including, but not limited to, the file type and whether or not it is encrypted. The percentage given is an estimate only.
    3. Fields Data Recovery accepts no responsibility or liability whatsoever for the contents, integrity, functionality, corruption or usefulness of the data recovered.
    4. Whilst every effort is made to recover as much data as possible from any media received and any specific files requested by the client the recovery process is such that it is not specific and the sale of data is generic and based purely on the amount of data recovered and the labour in recovering that data. Therefore, should the client wish to know what files have been recovered they should request a file list from their account manager in writing or by email. This is the client’s responsibility, and a file list will not be provided unless requested from Fields Data recovery in writing or by email by the client. The file list shows the files recovered. Fields Data Recovery gives no guarantee as to the integrity of the data shown on the file list or any other data recovered.
  7. Legality
    1. The client agrees that all media and its content provided to Fields Data Recovery is legal and the lawful possession of the client and that the client has the legal right to request data recovery services, as described under the Laws of England and Wales.

Return Policy

1.

General Information

1.1

In these terms and conditions:

  • 1.1.1″Fields Data Recovery” refers to “Fields Associates Limited” a UK registered company whose registered address is “Fields House, 18/21 Old Field Road, Bocam Park, Pencoed, CF35 5LJ, UK”
  • 1.1.2″Client” refers to any business, charity or any other legitimate entity with the necessary authority to agree to these terms and conditions who has sent, or may send digital media and associated peripherals to Fields Data Recovery for data recovery services to any of its offices or postal boxes worldwide (a list of which can be found on our website www.fields-data-recovery.co.uk)
  • 1.1.3″Media” refers to any hard disk drives, floppy disks, USB Disks, External Hard Drives (where the hard disk remains securely attached to the enclosure), RAID5s, Personal Computers Tapes or any other digital storage device sent to Fields Data Recovery
  • 1.1.4″Peripherals” refers to any items associated with the media such as wires, leads, controller cards, unattached external enclosures which can be readily detached from the media without affecting its ability to store digital data

1.2

These terms and conditions only apply to the return of the digital media originally sent to Fields Data Recovery by the client and does not apply to the carriage of any recovered data which is covered by the general terms and conditions which can be found on our website

1.3

While Fields Data Recovery will use reasonable care to safeguard your media while it is in our custody, Fields Data Recovery disclaims all liability and responsibility for any harm or destruction caused to any caddy when it is necessary to open them in order to access the internal HDDs, which could result in irreparable damage. As a result, only the internal HDDs will be returned, not including the damaged external caddy. 

1.4

Fields Data Recovery is not responsible if a warranty is nullified as a result of work that was re-quired to provide the data recovery service.

1.5

If no request has been made at the time the inquiry is made or via a written letter enclosed in the package, any peripherals supplied by the client, such as cables, original boxes, etc., may be dis-carded. Fields Data Recovery is not responsible for replacing any discarded peripherals, including the device’s original box in the event that it was required for a warranty claim.

1.6

The client acknowledges that if the original media are not requested back within 14 days of declining the quotation or the shipping of recovered data, the media will be disposed of in an environmentally friendly manner. The company cannot be held responsible or liable for any ongoing warranty claims where the original media needed to be returned if a request is made for its return beyond the 14-day period and we have already disposed of it in an ecologically friendly manner.

2.

Shipping Services

2.1

Fields Data Recovery undertakes to offer a free return shipping service to paying and non-paying customers in accordance with advertisements made on its website but the client accepts that the free return shipping service does not apply to RAID5s, media that came with peripherals or media whose combined weight is more than 2kg

2.2

The client accepts that standard mail returns are processed once per calendar month on the last working day.

2.3

The client accepts that the expected delivery time via standard mail is 21 days and via courier service is 3 days and that this time frame is calculated from the date of recovery plus 14 business days.

2.4

The client accepts that the delivery times quoted in 2.3 are not contractual and accepts that Fields Data Recovery is not responsible for any loss associated with late deliveries either by standard mail or by courier service

2.5

The client accepts that in accordance with the general terms and conditions of service the media and/or peripherals may be located at one of Fields Data Recovery’s offices worldwide and that the free return shipping service is for standard mail only – does not include a courier service -the client therefore accepts the following:

  • 2.5.1The free return shipping could be provided by any of the following; Deutsche Post (Germany), Royal Mail (UK), La Poste (France), Correos (Spain) and Priority Mail (USA)
  • 2.5.2A signature may not be required and the client therefore accepts that Fields Data Recovery will only be required to provide proof of dispatch
  • 2.5.3The client accepts a photocopy of the front of the parcel showing postage and address label affixed as proof of dispatch or a tracking number from any of the carriers listed in 2.5.1
  • 2.5.4The client accepts that tracking numbers may not be available for standard mail services
  • 2.5.5Providing Fields Data Recovery can provide proof of dispatch the client accepts that Fields Data Recovery is not responsible for loss of the media and/or peripherals resulting from the postal service

2.6

All other shipping requests are subject to the following charges:

Media typeWeight allowanceService typecost
All mediaUp to 2KGFree postFree
All mediaUp to 1KGDHL£18 Inch VAT
Multiple Drives + Small RAIDs1KG – 4KGDHL£35 Inch VAT
Multiple Drives + Large RAIDs4KG – 10KGDHL£49 Inch VAT
Large towers / Servers / Monitors10KG – 20KGDHL£79 Inch VAT

Please note Large towers / Servers / Monitors this is a min cost each item will be assessed individually and a cost provided upon request.

  • 2.6.1Fields Data Recovery accepts credit or debit card (VISA/Mastercard/AMEX) as well as Paypal or bank transfer for payment of shipping services
  • 2.6.2All parcels dispatched using the courier service will be via DHL, UPS and the client accepts a tracking number from any of these carriers as proof of dispatch

3.

Redress for lost media or peripherals

3.1

The clients accept that providing Fields Data Recovery provide proof of dispatch it is not responsible for any financial loss resulting from loss of the items whilst with any postal or courier carrier

3.2

The client accepts that any media or peripherals sent to Fields Data Recovery were faulty and their tangible value is therefore a maximum of $1, €1 or £1 and that this is the extent of the liability to Fields Data Recovery if items are lost prior to dispatch

4.

Legality

4.1

The client agrees that all media and its content provided to Fields Data Recovery is legal and the lawful possession of the client and that the client has the legal right to request data recovery services, as described under the Laws of England and Wales

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